PRIVACY
Privacy and Your Information
YOUR INFORMATION
How your information is protected
ALAM Psychotherapy and Consulting is a health information custodian under Ontario's Personal Health Information Protection Act (PHIPA). Samira Alam, Registered Psychotherapist, is responsible for how personal health information is collected, used, stored and shared in this practice.
WHAT IS COLLECTED
What I collect and why
I collect only what is needed to provide care. This includes your contact details, intake forms, session notes, consent records and billing information. It is used to provide services, keep required clinical records, process payments and meet professional and legal obligations. Your information is never sold or used for marketing.
RECORDS AND BOOKING
Jane and clinical records
Booking, intake forms, clinical records and payments are managed in Jane, a secure practice management system built for health care providers. Records are kept confidential and are retained for the period required by the College of Registered Psychotherapists of Ontario.
A note on email
Email is not a fully secure way to communicate. Please use it for scheduling and general questions only, and don't include personal health details. Anything clinical is best discussed in session.
THIS WEBSITE
Website, analytics and cookies
This website is hosted on Wix, which uses cookies and basic analytics to keep the site working and to understand how visitors use it. No personal health information is collected through this website. If you subscribe to the newsletter, your email address is stored by the newsletter provider and you can unsubscribe at any time.
YOUR RIGHTS
Access, correction and concerns
You have the right to request access to your personal health information and to ask for corrections. To make a request or ask a question about privacy, email info@alampsychotherapy.com. If a concern isn't resolved, you can contact the Information and Privacy Commissioner of Ontario at ipc.on.ca.
Last updated October 2026